BDC Solutions
Outsourced BDC Reps, Management, and Consulting.
Take the Hassle Out of Your BDC
Running a high-performing Business Development Center shouldn’t feel overwhelming. At TXC Auto, our Business Development Representatives (BDRs) are fully trained, professionally managed, and operate as a seamless extension of your sales and service teams — without the overhead, turnover, or staffing challenges of managing it in-house.
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Our Services
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Outsourced Business Development Representatives
Skilled BDRs trained in inbound and outbound calls, appointment setting, internet lead management, and effective follow-up across phone, text, and email.
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Full Management & Payroll
We handle staffing, scheduling, payroll, daily coaching, and performance monitoring allowing your managers to stay focused on selling and servicing vehicles, not managing a business development center.
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BDC Consulting
Process audits, workflow optimization, and KPI reviews designed to strengthen, rebuild, or support your in-house BDC with industry-proven best practices.
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The Results
Whether you’re starting a new BDC or replacing one that isn’t performing, TXC Auto helps you:
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Reduce payroll, HR pressure, and management workload
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Improve lead response times, appointment setting, and show rates
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Convert your pipeline into predictable, consistent showroom traffic
​What You Get (Fully Managed)
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Bilingual BDC reps (EN/ES) handling inbound/outbound, internet leads, phone-ups, and SMS/email follow-up
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Dedicated Team Leader for coaching, QA, and daily metrics
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Playbooks & scripts tailored to your store + weekly training/role-plays
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CRM execution & hygiene: tasks, notes, next actions, status accuracy
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Reporting: activity, set rate, show rate, trends
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Payroll & staffing handled by TXC Auto (no HR burden)
Why TXC Auto
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Consistency > chaos: KPI-driven management with real accountability
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Speed to lead: rapid response + multi-channel follow-up
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Month-to-month flexibility with simple terms
FAQs
Frequently Asked Questions
Q1. What is a BDC in car sales?
A Business Development Center (BDC) supports your sales and service departments by handling inbound/outbound calls, texts, and emails. The goal is simple: engage every lead, set qualified appointments, and create consistent traffic for your store.
Q2. How does an outsourced BDC partnership work?
TXC Auto functions as an extension of your dealership — not a vendor and not a staffing agency. Our BDRs work inside your CRM, follow your offers, and represent your store with professionalism and accuracy. A dedicated Team Leader oversees performance, communication, and alignment, ensuring your dealership experiences seamless integration.
Q3. What results should we expect?
We follow healthy industry benchmarks for response times, appointment setting, and follow-up completion. Your exact performance depends on market conditions and lead quality, but our approach is built to provide reliable, consistent activity that supports stronger showroom traffic and overall sales opportunities.
Q4. Are your reps bilingual?
Yes. Our team includes fluent English/Spanish BDRs who complete thorough interviews and training prior to supporting your dealership.
Q5. How fast can we launch?
Most dealerships are fully onboarded within two weeks. Setup includes CRM and phone system access, alignment on process, and training before going live.
Q6. Can you work alongside our in-house BDC?
Yes. While we don’t manage dealership employees directly, we can support your team with consulting, process audits, and strategic recommendations to help elevate your in-house BDC’s performance.
Q7. Which CRMs do you support?
We work within most dealership CRMs, including VinSolutions, Elead, DealerSocket, CDK, Reynolds, DealerCenter, and DriveCentric. If you use a different system, our team adapts to your workflow.
Q8. How is pricing structured?
Pricing is tailored to your dealership’s needs and is based on coverage hours, team size, and optional marketing or CRM support services.
Q9. What hours do you cover?
Our team aligns with your dealership’s operating hours, including evenings and Saturdays. Coverage is confirmed during onboarding to match your store’s workflow.
Q10. What if a team member isn’t the right fit?
As your partner, we monitor performance closely. If someone isn’t meeting expectations, we handle the replacement and transition seamlessly so your store never experiences downtime or gaps in follow-up.
Q11. Do you require long-term commitments?
No. TXC Auto operates on a flexible month-to-month partnership model, giving you the freedom to scale up, scale down, or pause when needed.
Q12. How do you manage compliance and data security?
All outreach follows industry-standard compliance guidelines, and customer data remains securely within your CRM. Access is role-based to protect your dealership’s information.
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Get a Quote
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