BDC Solutions
Outsourced BDC Reps, Management, and Consulting.
Take the Hassle Out of Your BDC
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Running a high-performing Business Development Center doesn’t have to be a constant headache. At TXC Auto, our Business Development Representatives (BDRs) are fully trained, professionally managed, and work as a seamless extension of your sales and service teams — without the overhead and turnover of hiring in-house.
Our Services
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Outsourced Business Development Representatives
Expert BDRs trained in inbound and outbound calls, appointment setting, internet lead management, and follow-up across phone, text, and email. -
Full Management & Payroll
We take care of staffing, scheduling, payroll, and daily performance tracking — so your leadership can stay focused on selling and servicing vehicles. -
BDC Consulting
Process audits, workflow optimization, and KPI analysis to strengthen or rebuild your in-house BDC.
The Results
Whether you’re launching a new BDC or replacing an underperforming one, TXC Auto helps you:
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Cut payroll and HR costs
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Improve lead response times and appointment show rates
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Turn your pipeline into consistent showroom traffic
What You Get (Fully Managed)
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Bilingual BDC reps (EN/ES) handling inbound/outbound, internet leads, phone-ups, and SMS/email follow-up
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Dedicated Team Leader for coaching, QA, and daily metrics
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Playbooks & scripts tailored to your store + weekly training/role-plays
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CRM execution & hygiene: tasks, notes, next actions, status accuracy
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Reporting: activity, set rate, show rate, trends
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Payroll & staffing handled by TXC Auto (no HR burden)
Why TXC Auto
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Consistency > chaos: KPI-driven management with real accountability
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Speed to lead: rapid response + multi-channel follow-up
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Proven numbers: 100–120 successful contacts/rep/day, 45–50% set rate on qualified leads, 40–60% show rate (source- and offer-dependent)
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Month-to-month flexibility with simple terms
FAQs
Q1. What is a BDC in car sales?
A Business Development Center (BDC) is powered by Business Development Representatives (BDRs) who handle inbound/outbound calls, texts, and emails. Their role is to engage every lead, set qualified appointments, and drive more sales and service traffic into the store.
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Q2. How does an outsourced BDC work with our store?
TXC Auto provides fully managed Business Development Representatives who connect directly with your CRM and phone system, follow your offers, and represent your dealership as if they were in-house. A dedicated Team Leader oversees your reps, provides daily reporting, and acts as your single point of contact.
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Q3. What results should we expect?
Our BDRs typically complete 100+ lead contacts per day across calls, texts, and emails. Appointment set rates on qualified internet leads average 30–50%, with show rates in the 45–60% range. Results vary by lead quality and market, but you can expect performance that’s consistent with healthy industry standards.
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Q4. Are your reps bilingual?
Yes. All Business Development Representatives are fluent in English and Spanish. Each rep completes multi-step interviews and training before handling live leads.
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Q5. How fast can we launch?
Most dealerships go live within two weeks. Week one covers CRM/phone access and setup, and week two focuses on training, test calls, and your new BDRs going live.
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Q6. Can you also manage our in-house BDC team?
We don’t get involved in the day-to-day management of in-house staff, but we do offer consulting and advisory support. This includes process audits, performance reviews, and strategic recommendations to help your existing BDC operate more efficiently and deliver stronger results.
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Q7. Which CRMs and tools do you support?
Our BDRs work inside most dealership CRMs and phone systems — including VinSolutions, Elead, DealerSocket, CDK, Reynolds, DealerCenter, and DriveCentric. If you use another tool, we adapt workflows to fit your process.
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Q8. How is pricing structured?
Pricing is custom to your store’s needs — based on coverage hours, team size, and add-ons like CRM management or digital campaigns.
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Q9. What hours do you cover?
Your BDR team aligns to your store’s hours, with options for early mornings, evenings, and Saturdays. Coverage plans are customized during onboarding.
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Q10. What happens if a rep isn’t a fit?
If a BDR isn’t meeting performance standards, we replace them quickly at no cost — ensuring zero downtime or missed opportunities.
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Q11. Do you require long-term contracts?
No. We operate on a flexible month-to-month model. You can pause or cancel at any time, with only a small fee if canceled mid-month.
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Q12. How do you handle compliance and data security?
All BDR activity follows TCPA and CAN-SPAM guidelines. Notes and customer data remain inside your CRM, and role-based access keeps your store fully compliant.
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